Artificial Intelligence – a quick and efficient work companion for maintenance personnel?
AI assistants based on generative artificial intelligence and large language models offer maintenance personnel a new way to perform their tasks. But how do these intelligent speech recognition and generation digital tools work, and what makes them so useful?
Maintenance staff encounter a wide range of different machines and models daily, each with its own complex repair and maintenance process. One of the biggest challenges is finding information: written instructions are often extensive and difficult to understand, and browsing through them is time-consuming. Moreover, the instructions may be in different file formats or scattered inconveniently across various sources of information.
AI brings speed and efficiency
When maintenance personnel face an unexpected problem or need information quickly while working in maintenance areas, AI offers a fast and easy way to access the required details. Instead of traditional information retrieval, staff can get answers directly on-site, without unnecessary interruptions. Additionally, the support of an AI assistant is available around the clock if needed.
The AI assistant responds to the maintenance staff’s questions, provides instructions for repairing devices, offers troubleshooting guides and user manuals. The AI assistant also documents and collects information and responds to the user’s questions based on the documentation it has received.
Artificial Intelligence brings significant efficiency benefits. In practice, an AI assistant speeds up the work of the maintenance personnel, significantly shortening the repair time for machines and equipment. Faster repair times mean fewer production interruptions and more efficient operations, leading to better productivity and ultimately higher customer satisfaction.
Generative AI and Large Language Models
Maintenance AI assistants are typically based on Large Language Models (LLMs) and Retrieval Augmented Generation (RAG) technology. Documentation needed by maintenance personnel is indexed separately for the AI. This enables continuous development of the AI assistant and the provision of the best possible support. In practice, the use of large language models requires a functioning internet connection; in an offline situation, utilizing AI is challenging.
AI assistants are part of the present and can be implemented considering the individual needs of companies. Atostek is also capable of providing AI solutions suitable for the handling of confidential information.
Interested? We would be happy to show you the demos we have in use, contact our expert and book a time for a demo presentation!
Joona Peni
Solution Sales
joona.peni@atostek.com
+358 44 901 2409
