ERA integrates Kanta data to streamline Keusote’s service needs assessment and improve client outcomes

13.8.2025

The goal of service needs assessment is to ensure that residents can smoothly and promptly find the services that best meet their needs – whether they are public, private, or provided by non-governmental organizations. In Keusote’s new service needs assessment solution, Atlas, Atostek’s ERA service plays a key role by bringing Kanta data directly into the process. Atlas provides professionals with an up-to-date overall view of the client, streamlines decision-making, and improves service accessibility, quality, and effectiveness.

Keusote is developing service needs assessment in collaboration with Atostek, Solita, and Triari. Atostek’s ERA service is a significant part of the implementation, as it brings real-time patient and client data from the Kanta Services directly into use. This improves data availability at the client interface, enables smoother information flow, strengthens a client-centred approach, and enhances service quality.

“Kanta is a data repository, not just an archive. It contains a patient’s entire care history, making it an invaluable source of information for supporting service delivery in real time. Keusote’s example shows that Kanta data can – and should – be used not only for archiving but also for organizing operations,” says Sampo Ojala, ERA Customer Manager at Atostek.

Solita is responsible for the technical development and architecture of the solution, while Triari leads the project on the client’s side and is responsible for overall management, collaboration, and the design of operating models.

Timely and appropriate services for all Clients

In service needs assessment, the goal is equality: clients’ situations are assessed centrally and consistently, which improves service accessibility and impact. At the same time, client flows are directed appropriately, making use of a broad network of service providers. Successful service needs assessment requires up-to-date information on both clients and services.

“Timely and appropriate service needs assessment shifts the focus towards prevention and early support, promoting clients’ self-care and well-being. This requires real-time information about both the client and available services – and a tool that brings all the data together to support client-centred and efficient decision-making,” says Kristiina Kariniemi-Örmälä, Keusote’s Director of Integration.

At Keusote, the service needs assessment unit is responsible for providing advice, guidance, and assessing service needs. In the service chain for older people, this also includes the duties of a designated worker and the coordination of client relationships. The model has proven its effectiveness in practice.

“Keusote’s service needs assessment has significantly improved service accessibility and effectiveness. Nearly half of clients receive a solution already during their first contact, and up to 30% can be directed to lighter services. Cooperation with municipalities and organizations supports clients’ holistic service pathways and reduces the need for more intensive services,” says Leena Säkäjärvi, Head of Service Needs Assessment at Keusote.

Service needs assessment and client guidance in practice

Atlas brings together client and patient data in a single view, making the work of service needs assessment professionals easier, speeding up decision-making, and improving the client experience – especially when the client has multiple service contacts. At a glance, staff can see the client’s basic information, care team, appointments, and records, enabling targeted and timely guidance. Atlas is particularly valuable for clients who use multiple services, and its map views and search functions make it clear and efficient to use.

User feedback has been an essential part of Atlas’ development. The system is designed to support professionals’ work by providing an up-to-date view of the client’s overall situation.

“In Atlas, you can easily check the client’s care team and contact details, which is especially helpful when the client is new or their phone number is missing from the contact request. Healthcare appointments are easy to find, and clients can be reminded of upcoming visits. Based on the records, you can also assess whether the client has received the services they need, which helps address any issues constructively,” says Johanna Antikainen, Social Care Service Needs Assessment Officer at Keusote.

“With Atlas, a service needs assessment officer can quickly get a complete picture of the client. The care team, phone number, and appointments are easy to check, even if the client is new or their information is missing from the social care systems. Atlas’ records also show whether the client has received the necessary services. This enables fact-based discussions about the client’s situation and supports effective guidance, especially in multi-professional cases,” adds Pilvi Laurila, Healthcare Nurse.